Resume
Below you will find everything about my professional experience like certifications, accomplishments, reflections.
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Professional Summary
A User Experience (UX) Designer with 3 years of startup experience creating research-based and impactful web and mobile prototypes. Earned a Master of Science in Human-Computer Interaction (3.9 GPA) from DePaul University that gave me expertise in behavioral science, responsible AI, data-informed UX strategy. My Bachelor of Science in Industrial Design from San Jose State University gave me a strong foundation for design thinking, accessibility and ergonomics.
Education
Masters Human Computer Interaction (HCI) | 3.9 GPA
DePaul University | Chicago, IL | 2025
- My MS in Human Computer Interaction (HCI) taught me advanced skills in creating efficient user-focused solutions with research backed methods for various applications related to but not limited to; responsible AI, behavioral science, lean startup, information architecture and front end development. I have successfully led 6 interdisciplinary team projects to deliver high-quality presentations and reports with grades exceeding 93%.
Bachelors of Science Industrial Design
San Jose State University | San Jose, CA | 2021
- My Bachelor of Science in Industrial Design equipped me with a strong foundation in design thinking, emphasizing accessibility, inclusivity, and ergonomics. I applied these principles to user interfaces, healthcare equipment, consumer electronics, and textile-based products.
Work Experience
Customer Experience (CX) Strategist (Contract, In-person)
Eastern Accents (B2C luxury bedding) | Chicago, IL | 09/2023 - 11/2023
- Optimized 650 Etsy product tags using user search behavior that increased product discoverability (SEO) by 81%, resulting in a 41% increase in orders, a 63% increase in revenue, and a 48.1% conversion rate.
Reflection
- Problem-Solving — Overcame complex AI and tool limitations to optimize 650 product tags, balancing specific and general strategies, and meeting tight deadlines while maintaining quality.
- User Insights — Learned the importance of analyzing user behavior and sales data to create targeted solutions, such as highlighting sample products, which converted hesitant shoppers into buyers.
- Impact — Developed confidence in data-driven decision-making by crafting actionable solutions backed by user insights, demonstrating how design and strategy can directly impact revenue.
UX & Visual Designer (Freelance, Remote)
Orontes (B2C yogurt company startup) | Winfield, PA | 01/2023 - 03/2023
- Revamped website's visual layout and information architecture using business objectives and usability heuristics, aligning the experience with target personas.
- Created impactful business booklet for local distribution, resulting in partnerships with 5 retailers.
Reflection
- Communication — Strengthened communication and persuasion skills by aligning marketing team members with a logical, user-centered design approach, despite conflicting visions.
- Validation — Learned the importance of validating design decisions through user research and iterative feedback, which would improve adoption and development outcomes.
- Reasoning — Gained insight into balancing business goals with design logic, reinforcing the value of systematic reasoning over subjective preferences in UX.
UX Designer (Contract, Remote)
OAT Marketing (B2B startup) | Huntersville, NC | 07/2022 - 07/2023
- Created a 50-page UX audit for Autobids platform, resolving key friction points in search and checkout flows on desktop and mobile platforms.
- Led UX design for 10 nonprofit pages, improving readability and contributing to a 200% increase in donations.
- Conducted a 10-page heuristic review of GlobalTown's site, resulting in 50+ new student sign-ups.
Reflection
- Efficiency — Balanced efficiency and quality while working independently as the sole designer by leveraging AI, templates, and advanced Figma techniques, rapidly improving problem-solving skills and delivering impactful design decisions under real-world constraints.
- Alignment — Maintained clear communication with team members and asked targeted questions to client stakeholders, ensuring alignment across multiple projects and sectors.
- Persuasion — Strengthened persuasion and client communication skills through UX audits and heuristic reviews, enabling stakeholders to understand and trust design recommendations.
- Adaptability — Gained adaptability by designing for diverse sectors—including nonprofits, edtech, marketplaces, and AI companies—developing solutions tailored to each audience.
UX Designer (Internship, In-person)
Smartlens (B2C biomedical startup) | Sunnyvale, CA | 06/2019 - 08/2019
- Designed a mobile app for glaucoma patients that helped secure funding for continued development.
Reflection
- Empathy — Applied design thinking to a real-world medical UX project, empathizing with glaucoma patients to create a safe, user-centered app despite limited direct access to users.
- Growth — Gained foundational UX experience that shaped my approach to future projects, laying the groundwork for empathy-driven design and iterative problem-solving in professional settings.
Skills
Product Design
- Wireframes
- Mockups
- Interaction Design
- Prototypes
- HTML
- Javascript
- CSS
- SwiftUI
- User Centered Design
- Human Centered Design
- User Experience (UX) Design
- User Interface (UI) Design
- Artificial Intelligence (AI) Design
Research
- User Research
- User Testing
- Design Exploration
- Survey
- Persona & Scenario
- Usability Testing
- User Flow
- Task Flow
- User Interviews
- Competitor Analysis
- A/B Testing
- Mind Mapping
- Affinity Diagrams
Tools
- Figma
- Sketch
- Adobe XD
- Adobe Photoshop
- Adobe Illustrator
- Adobe inDesign
- Adobe Lightroom
- Adobe Creative Cloud
- Etsy
- Jira
- R Studio
- Tableau
- Visual Studio Code
- Xcode
- SolidWorks