Resume

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Professional Certificate: Designing & Building AI Products and Services

Massachusetts Institute of Technology (MIT) | 02 / 2026

Masters Human Computer Interaction (HCI) | 3.9 GPA

DePaul University | Chicago, IL | 2025

My MS in Human Computer Interaction (HCI) taught me advanced skills in creating efficient user-focused solutions with research backed methods for various applications related to but not limited to; responsible AI, behavioral science, lean startup, information architecture and front end development. I have successfully led 6 interdisciplinary team projects to deliver high-quality presentations and reports with grades exceeding 93%.

Bachelors of Science Industrial Design

San Jose State University | San Jose, CA | 2021

My Bachelor of Science in Industrial Design equipped me with a strong foundation in design thinking, emphasizing accessibility, inclusivity, and ergonomics. I applied these principles to user interfaces, healthcare equipment, consumer electronics, and textile-based products.

Product Designer (Internship, Remote)

Megalabs (B2C Al and Data Solutions startup) | Sunnyvale, CA | 04/2024 - 11/24

Designed & shipped 3 iOS apps from 0-to-1 (Interview Master: 300 downloads, 4.8/5 rating; SAT Test Master: 100 downloads; LetsTalk Buddy: 50 downloads).
Reduced product development time by 50% through design system: built 30 components, tokens, documentation enabling SAT Test Master MVP: 1-2 months vs. 2-3 months for first app.
Designed LLM response UI and voice interaction patterns, enabling engineers to integrate ChatGPT API with clear user expectations for AI outputs.

Reflection

Collaboration — Improved cross-functional collaboration by initiating conversations about workflows, tools, and expectations with engineers, and by providing references and structured files to simplify handoff.
Scalability — Learned that simplicity drives scalability in design systems, using modular components, auto-layout, and streamlined layouts to make designs adaptable and maintainable.
Strategy — Recognized the importance of thorough market research for MVP differentiation, realizing that successful products must address competitor gaps beyond core AI features.

Customer Experience (CX) Strategist (Contract, In-person)

Eastern Accents (B2C luxury bedding) | Chicago, IL | 09/2023 - 11/2023

Increased conversion rate by 48% on 650 product pages (36% of catalog) through optimized product descriptions and tailored tagging.
Improved sample product link clicks by 25% by analyzing user search behavior and customer service reports about customer friction point.

Reflection

Problem-Solving — Overcame complex AI and tool limitations to optimize 650 product tags, balancing specific and general strategies, and meeting tight deadlines while maintaining quality.
User Insights — Learned the importance of analyzing user behavior and sales data to create targeted solutions, such as highlighting sample products, which converted hesitant shoppers into buyers.
Impact — Developed confidence in data-driven decision-making by crafting actionable solutions backed by user insights, demonstrating how design and strategy can directly impact revenue.

UX & Visual Designer (Freelance, Remote)

Orontes (B2C yogurt company startup) | Winfield, PA | 01/2023 - 03/2023

Increased speed-to-market: delivered website redesign and launch in 2.5 months through rapid user research (card sorting, 15 users), IA restructuring, responsive design.
Designed pitch deck and brand collateral that supported successful fundraising and 10 retail partnerships.

Reflection

Communication — Strengthened communication and persuasion skills by aligning marketing team members with a logical, user-centered design approach, despite conflicting visions.
Validation — Learned the importance of validating design decisions through user research and iterative feedback, which would improve adoption and development outcomes.
Reasoning — Gained insight into balancing business goals with design logic, reinforcing the value of systematic reasoning over subjective preferences in UX.

UX Designer (Contract, Remote)

OAT Marketing (B2B startup) | Huntersville, NC | 07/2022 - 07/2023

Doubled donation revenue on 4 seasonal donation pages for Embrace Relief (100% YoY increase). Reduced form friction and added impact messaging.
Drove 50+ new student sign-ups by redesigning GlobalTown enrollment funnel and resolving 15+ usability issues blocking registration. Launched on-time for August enrollment season.
Audited Autobids across 4 platforms and prioritized 45+ issues, documenting critical checkout and auction flow problems.

Reflection

Efficiency — Balanced efficiency and quality while working independently as the sole designer by leveraging AI, templates, and advanced Figma techniques, rapidly improving problem-solving skills and delivering impactful design decisions under real-world constraints.
Alignment — Maintained clear communication with team members and asked targeted questions to client stakeholders, ensuring alignment across multiple projects and sectors.
Persuasion — Strengthened persuasion and client communication skills through UX audits and heuristic reviews, enabling stakeholders to understand and trust design recommendations.
Adaptability — Gained adaptability by designing for diverse sectors—including nonprofits, edtech, marketplaces, and AI companies—developing solutions tailored to each audience.

UX Designer (Internship, In-person)

Smartlens (B2C biomedical startup) | Sunnyvale, CA | 06/2019 - 08/2019

Delivered design prototype that impressed investors and contributed to successful seed funding.
Designed accessible iOS medical app for elderly glaucoma patients featuring multimodal feedback (haptic, audio, visual); informed by usability research, HIPAA compliance requirements, and WCAG 2.2 standards.

Reflection

Empathy — Applied design thinking to a real-world medical UX project, empathizing with glaucoma patients to create a safe, user-centered app despite limited direct access to users.
Growth — Gained foundational UX experience that shaped my approach to future projects, laying the groundwork for empathy-driven design and iterative problem-solving in professional settings.

Product Design

Research

Tools